Warranty

Warranty Information

At Watch Addict, we stand by the quality and craftsmanship of our timepieces. To provide you with peace of mind and assurance in your purchase, we offer a comprehensive warranty policy. Please read the following details regarding our warranty coverage and terms:

Warranty Duration

All watches purchased from Watch Addict are covered by our standard warranty, which is a period of two (2) years from the date of purchase.

Warranty Coverage

Our warranty covers the following aspects of your watch:

  1. Movement: We guarantee that the watch movement is free from defects in material and workmanship under normal use. If your watch exhibits any mechanical issues within the warranty period, we will repair or replace it at our discretion.

  2. Case and Crystal: We warrant that the watch case and crystal are free from defects in material and workmanship under normal use. This includes protection against manufacturing defects in the watch case and the watch crystal.

  3. Strap or Bracelet: The warranty also covers the watch strap or bracelet for defects in material and workmanship under normal use. Please note that this coverage does not extend to damage caused by wear and tear, misuse, or improper care.

Exclusions

Our warranty does not cover the following:

  1. Damage Caused by Accidents or Misuse: The warranty does not cover damage resulting from accidents, misuse, negligence, or unauthorized repair or modification of the watch.

  2. Normal Wear and Tear: Regular wear and tear, including scratches on the case, crystal, and strap, is not covered by the warranty.

  3. Battery Replacement: The warranty does not include the replacement of batteries. Battery life varies depending on usage and can be influenced by factors such as temperature and humidity.

  4. Water Damage: Damage caused by water infiltration, unless the watch is explicitly designated as water-resistant and the water resistance is compromised due to a manufacturing defect.

How to Obtain Warranty Service

If you believe your watch is eligible for warranty service, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team via email or phone to report the issue and request warranty service. Provide your purchase information and a detailed description of the problem.

  2. Warranty Evaluation: We will assess the issue and determine if it falls within the warranty coverage. If it does, we will provide instructions for returning the watch to us for repair or replacement.

  3. Return and Repair: Follow our instructions for returning the watch to our service center. Please package the watch securely and include a copy of your proof of purchase.

  4. Resolution: Once we receive the watch, our technicians will evaluate and repair or replace it as necessary. We will then return the watch to you as quickly as possible.

Additional Information

Please keep your proof of purchase and warranty information in a safe place, as you will need it to make a warranty claim. Our warranty is non-transferable and valid only for the original purchaser of the watch.

For any questions or assistance regarding warranty service, please contact our customer support team:

Phone: [Customer Support Phone Number] Email: [Custoer Support Email Address]

At Watch Addict, we are committed to providing you with exceptional timepieces backed by reliable warranty coverage. We appreciate your trust in our products, and we look forward to serving you with the utmost care and attention to quality.

Thank you for choosing Watch Addict.