FAQ

Welcome to our South African online store for imported watches! We understand that you may have some questions about our products and services. To provide you with quick answers, we have compiled a list of frequently asked questions below. If you don't find the information you're looking for, feel free to reach out to our customer support team.

1. Are the watches you sell authentic? Yes, all the watches we sell are 100% authentic. We source our products directly from reputable international manufacturers and distributors.

If you are mot 100% satisfied with the product - Return shipping costs of R100.00 and below will be refunded along with the purchase price of the product, the product must be unused, unworn, and in the same condition as when you received it. All original packaging, including boxes, tags, and documentation, should also be included. 

2. What payment methods do you accept? We accept various payment methods, including credit/debit cards, EFT (Electronic Funds Transfer), and PayFast, a secure and trusted online payment platform in South Africa.

3. How long does shipping take? Shipping times may vary depending on your location within South Africa. Generally, delivery takes between 2 to 4 business days.

4. Do you offer international shipping? No

5. Is shipping free? Yes on all orders.

6. What if I receive a defective or damaged watch? If you receive a defective or damaged watch, please contact our customer support team within 7 days of delivery. We will guide you through the return and exchange process at NO cost to you.

7. Can I return a watch if I change my mind? Yes, you can return an item within 7 days of receiving it if you change your mind.  The product must be unused, unworn, and in the same condition as when you received it. All original packaging, including boxes, tags, and documentation, should also be included.  

8. How do I track my order? Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment.

9. Are there any warranties on the watches? Yes, all our watches come with a 2-year warranty. This warranty covers manufacturing defects and faults. Please refer to the warranty page or contact our support team for more details.

10. Can I cancel my order after placing it? If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but it may not always be possible, especially if the order is already shipped.

If you have any other questions or need further assistance, please don't hesitate to contact our customer support team. We are here to make your shopping experience enjoyable and hassle-free! Happy shopping!